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Build Your Reputation

“It takes 20 years to build a reputation and five minutes to ruin it.”

– Warren Buffett

Word-of-mouth and reputation are key determinants of long-term business success.  Customers research on-line well before becoming a potential lead.  Decisions are made before your business has the opportunity to meet face-to-face.  This is called the zero-moment of truth.  As the digital economy becomes increasingly transparent it is impossible for poor performing companies to hide from dissatisfied customers or disgruntled employees.

Reputation-Management

In the hyper-connect digital world, it matters what people say about you and your business as comments and reviews are amplified across the world with a click of a button.  We all do this research now – we read product review, look at star-ratings, glance through comments.  Access to this information is so easy these days, ensure your business has it’s best foot forward.

Repeated research shows that almost 90 percentage of prospective customers read reviews before they buy and most trust these reviews as much as they do recommendations from friends.

In the digital world there are two main areas to build your reputation online and establish trust with people online before they decide to engage with a business and purchase a product or service:

Your local Napa Valley WSI has the technology, experience and expertise to turn a damaged reputation into a company strength – helping ensure business prosperity for years to come.

To learn more, contact our Napa online marketing experts at (707) 681-5096 or click here
Win more customers with Reputation Management from WSI.